These are some helpful tips to ensure your service is quick and problem free.
1. BACK UP YOUR DEVICE! Backups are your friend.
Macintosh has built-in Time Machine and all that is required is an external source to backup to. A simple, inexpensive USB hard drive will work great. Don’t have one? We can help with that, too.
Create Time Machine Backup
iOS devices should also be backed up regularly. You can either backup to an iCloud account or your Mac or Windows PC via iTunes.
Backup to iCloud
Backup to iTunes
2. Disable Find My iPhone
In order for Apple’s Diagnostics to work, your phone must have Find My iPhone disabled. Please ensure it is done by following
On an iOS device: Go to Settings > [your name] > iCloud, then turn off Find My [device]. Enter your Apple ID password, then tap Turn Off.
iCloud: Remove you device from Find My iPhone
3. Need a repair? You can get Apple-backed service for any Apple product including your iPhone at an Apple Store or an Apple Authorized Service Provider. https://support.apple.com/repair
4. Before you arrive for your appointment at an Apple Store or Apple Authorized Service Provider, follow these steps to prepare your device for repair. If your device won’t turn on or respond, finish as many steps as possible. https://support.apple.com/en-us/HT201557
5. Customer resources
• How to schedule a repair at an Apple Store or Apple Authorized Service Provider
• How to get your iPhone ready for a repair